International Shipping Policy

• Worldwide registered airmail shipping is free for all orders over $60 (USD).
  International Express Mail Service (EMS) is also available for an additional fee.
• Orders of less or equal to $60 (USD) can choose shipping method: registered airmail for $15 or EMS for $25 (USD).
• Shipping time can be 2 - 14 business days (sometimes longer), depending on the destination, shipping method and products availability.

Registered airmail - The sender receives a confirmation receipt that the package was sent and the addressee must sign when taking delivery. Shipping time is usually 7-14 business days, depending on the destination, and it offers limited Internet tracking.

$5 Registered airmail shipping - This option is only available for a select number of products when ordering 1 item. Products that this shipping method applies to have a special icon on their product page.

Express Mail Service (EMS) - the guaranteed worldwide courier service, is an international expedited shipping option offered by 200 postal administrations worldwide. EMS guarantees delivery times of within 2-5 business days to main destinations worldwide with Internet tracking.

Please Note:

In some countries import charges [VAT, BTW etc.] may occur at destination, according to each countries customs and tax laws. This information can be obtained from your local customs office and we recommend inquiring prior to ordering.

Please read for more information: Terms and Conditions

Submit your email address and you will automatically receive the tracking information.

For tracking please use one of the following links:

Israeli post: http://web01.postil.com/itemtrace.nsf/mainsearch?openform&L=EN

For U.S Customers: http://www.usps.com

Or from your local post office website (Registered airmail: only as soon as the item arrive to your country).

Please read our Commercial Warranty Policy here.

All our hydration systems are based on a unique film technology, specially developed for our systems, called Glass Like™. It implements liner technology that prevents bio-film build up, making it a self cleaning system.

Surface analysis through AFM (Atomic Force Microscope) shows that our film is 1000% smoother than that of our competitor's films, with only 50% difference from glass itself. Combined with our Grunge Guard™ technology, the system is Easy Care & Low Maintenance.

The same water will remain fresh for days and even weeks.

We do recommend cleaning the tube from time to time. It's more exposed to UV radiation and sugar residue can accumulate when using energy drinks.

We highly recommend using our Tube Brush Kit, spatially developed for this purpose, which can be found here: http://sourceoutdoor.com/18-tube-brush-kit.html

Please follow these instructions:

1. Open reservoir by sliding Widepac™ Closure off sideways and unfolding top. (drawing 1)
2. Press lightly on the sides of the reservoir’s wide opening and fill the reservoir. (drawing 2)
3. The reservoir is designed to store cold as well as warm drinks (up to 60ºC/140ºF). You can add ice for cold drinks, or even freeze water in the reservoir overnight (only 3/4 fill).
4. Fold top and close reservoir’s wide opening by sliding back Widepac™ Closure. (drawing 3)

Caution: Do not fill with boiling water.

Notes: Only one end of the Widepac™ Closure is open, but you can slide it onto the reservoir top from left or right.

During regular use with drinking water there is no need to drain, dry, or clean your hydration system. Simply refill and drink again and again without special care. As long as your drinking water is not exposed to direct
sunlight, the same water in your drinking system will remain fresh for days and even weeks. If you are using energy drinks or sweetened liquids we recommend that you follow the cleaning instructions after every usage.

To Dry Drinking System:

• Open the reservoir by sliding Widepac™-Closure off sideways and unfold the top.
• Drain reservoir completely and hang it upside down. Insert closure in between the handle holes so it’ll stay open. To speed drying time remove tube and insert it into the reservoir (see picture). You may also use paper towels to dry reservoir.
• When dry, fold top and close reservoir’s wide opening and slide back Widepac™ Closure.

 
Storing Drinking System:

Dry drinking system as described above. Store in a clean and dry place.

Tip: After prolonged storage, rinse reservoir with water and a few drops of lemon juice.

for mor information please read "Where can I find the Care and Use instructions for all the reservoirs?"

It is recommended to wash the reservoir if it was filled with liquids other than water (such as sweetened beverages) or before prolonged storing.

To clean the reservoir:

• Disconnect the tube: push the release button of the SQC™ connector.
• Slide off Widepac™ closure for wide opening access.
• Wash reservoir with soapy water or a natural sterilizer, such as lemon juice (chemical materials can damage the film and are NOT recommended). If necessary scrub with a soft brush. Rinse well.
• Dry reservoir completely as described in "How to dry drinking system after use", slide the wideslide back.
• Reconnect the tube and store the system in a dry place.
• If necessary, clean the tube and valve.

CAUTION:

• Never use boiling water.
• Do not scrub reservoir with abrasive materials.

for mor information please read "Where can I find the Care and Use instructions for all the reservoirs?"

1. First time use: Remove hygienic shrink-wrap from Helix-Valve™.
2. Unlock valve from shut-off position by turning mouthpiece 180º counter-clockwise until it locks in OPEN position (drawing 4).
3. To drink, bite lightly on the Helix-Valve™ groove and sip (drawing 5).
4. To close valve, turn mouthpiece 180º clockwise until it locks in CLOSED position.

Notes: To get maximum flow, bite only slightly on the biting zone. Strong biting will result in blocking the valve orifice and no liquid will flow.

Tips: To avoid the first warm sip in hot weather: after drinking, bite lightly on Helix-Valve™ for a couple of seconds while keeping your lips apart to let air into the tube. Liquid remaining in the tube returns to the reservoir.

Please follow these instructions:

QMT – Quick Mate Technology: Push-button convenience for fast and easy disconnection of tube and valve, and attachment of various accessories (patent pending).

CBRN - the initials for Chemical, Biological, Radiation and Nuclear.

SOURCE manufactures CBRN hydration systems, packs and accessories.

Source’s Max CBRN hydration system was found to meet the U.S. Army’s CBRN hydration protection requirement.

For more information on SOURCE's CBRN products visit CBRN Hydration.

To replace the reservoir in a drinking system with an NC cap:

1. Unscrew Filler-Cap.
2. Unscrew tightening ring (drawing 13) and free nozzle by pushing it inward. (drawing 14)
3. Open top of pack, and pull drinking system reservoir out of pack.
4. Install by performing steps 1-3 in reverse order.

You can find the product datasheets and the Use and Care instruction on the product pages.

Look for this icon under the main product image:

You can also download them here:

• Widepac Care and Use instructions
• WXP Care and Use instructions

If you can’t open PDF files please download Adobe Reader (free).

Our reservoirs were developed to be used with water. Please note we’ve never had any complaints from  customers who used isotonic drinks in our reservoirs. However, due to the various available isotonic drinks out there, and the fact that an official test has not been performed, SOURCE will not be accountable for any damage caused.

You should have no problem using chlorine and iodine chemical water treatments inside SOURCE reservoirs. However, please note that we haven’t tested all the various available types in the market, and SOURCE will not be accountable for any damage caused.

Make sure you thoroughly clean the reservoir after use.

One continuous strap forms the upper of the sandal, allowing for perfect adjustment to the foot.

The instruction tags can be found here.

We recommend you wash them in a washing machine with 30 degrees Celsius. You can also try to wash them with vinegar instead of a fabric softener.